Refund Policy

Last updated: 7 September 2026

A reading is a written document delivered immediately, so a blanket no-refund rule would be easy to justify and unpleasant to be on the receiving end of. We do not use one.

We refund, in full

• The reading failed to generate, or generated incomplete, and we could not fix it.
• You were charged twice for the same thing.
• A subscription renewed after you had cancelled.
• You bought within the last 14 days, have not downloaded the PDF, and simply changed your mind.

We usually cannot refund

• The birth details entered were wrong. The chart is computed from what you gave us — tell us and we will regenerate from corrected details rather than refund.
• You disagree with the interpretation. It is guidance, not a factual claim about your life, and disagreement is a reasonable reaction rather than a defect.
• A subscription period already largely used.

How to ask

Email contact@srventures.io with the address you paid from and roughly what happened. We aim to reply within two business days. Refunds go back to the original card via Stripe and usually appear within five to ten business days.

If your case does not fit neatly into the lists above, write anyway. We would rather look at it than hide behind a policy.